Shipping Policy
Last Updated: September 3, 2026
Thank you for shopping with CozyPaws Boutique LLC! We carefully prepare each order and want your CozyPaws shopping experience to be as smooth as possible. Order Processing Orders for in-stock items are typically processed within 2–4 business days after payment has been successfully received. Business days are Monday through Friday, excluding holidays. During holidays, promotions, new product releases, or periods of high orde r volume, processing may take slightly longer. Shipping Rates Shipping charges are calculated and displayed at checkout before you complete your purchase. Any applicable shipping costs are the responsibility of the customer unless a free – shipping promotion or other offer applies. Delivery Times Estimated delivery times shown at checkout begin after your order has been processed and shipped. Delivery times are estimates and are not guaranteed. Carrier delays caused by weather, holidays, transportation disruptions, or other circumstances outside our control may affect delivery. Order Tracking When tracking information is available, you will receive it after your order has shipped. Please allow time for the shipping carrier to update tracking information after your package has been accepted. Preorder Items We will soon offer select new patterns and styles for preorder. Preorder items are not immediately available for shipment. An estimated availability or shipping timeframe will be provided on the applicable pro duct page whenever possible. If your order contains both in-stock and preorder items, the entire order may be shipped together once the preorder item becomes available unless otherwise stated.
Please review the individual product description before purchas ing a preorder item. Shipping Addresses Please carefully review your shipping address before submitting your order. Customers are responsible for providing a complete and accurate shipping address. If you notice an error after placing your order, please co ntact us as soon as possible. We will make reasonable efforts to correct the address if the order has not yet shipped, but we cannot guarantee that changes can be made after an order has been submitted. Lost, Delayed, or Missing Packages Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside our control. If your tracking information shows an unusual delay or you believe your package may be lost, please contact us. We will assist you with available track ing information and, when appropriate, help you determine the next steps with the carrier. If tracking shows a package as delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and with the shipping carrier. Damaged or Incorrect Orders Please inspect your order when it arrives. If you receive an incorrect item or an item that arrived damaged , please contact us promptly with your order number and photographs of the item and packaging so we can review the issue and work toward an appropriate resolution. Returns Shipping-related issues are separate from regular returns. For information about returning an unwanted item or requesting a refund, please review our Return & Refund Policy. U.S. Shipping CozyPaws Boutique LLC currently ships to eligible addresses within the United States. We reserve the right to change available shipping destinations or shipping methods as our business grows. Contact Us If you have questions about your order or shippin g, please contact:
CozyPaws Boutique LLC Evans, Georgia, USA Email: katja@cozypawsboutique.com Website: cozypawsboutique.com Thank you for supporting CozyPaws Boutique LLC! 🐾
🐾 CozyPaws Boutique Return & Exchange Policy
Last Updated: 14 September 2026
At CozyPaws Boutique, we want you and your furry friend to be happy with your purchase! If something isn’t quite right, we’re happy to help. Returns We accept returns within 30 days of delivery. To be eligible for a return, the item must:
- Be unused and unworn
- Be in its original condition
- Have all original tags and packaging attached, when applicable
- Be free of pet hair, odors, stains, damage, or signs of use Non-Returnable Items For health and hygiene reasons, we cannot accept returns of items that have been worn, used, washed, soiled, or damaged by a pet. Customized or personalized items are also non-returnable, unless they arrive defective or damaged. Exchanges Need a different size? We’re happy to help with an exchange when the requested item is available. Please contact us within 30 days of delivery before sending an item back. Refunds Once your returned item is received and inspected, we’ll notify you whether your return has been approved. Approved refunds will be issued to the original payment method. Please allow your payment provider additional time to process the refund. Original shipping charges are non-refundable. Return Shipping
If you are returning an item because you changed your mind, ordered the wrong size, or no longer want the item, return shipping is the customer’s responsibility. If you received an item that is defective, damaged, or incorrect, please contact us before returning it. CozyPaws Boutique will work with you to resolve the issue. Damaged or Incorrect Items Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us within 7 days of delivery and include photos of the item and packaging. We’ll work with you to make it right. How to Start a Return Please contact us at: CozyPaws Boutique LLC Evans, Georgia, USA Email: katja@cozypawsboutique.com Website: cozypawsboutique.com Please include your order number and the reason for the return. Please do not send items back without contacting us first.
❤️ Our Promise We want every CozyPaws customer—and every pup—to have a great experience. If you have a concern about your order, please reach out to us. We’re always happy to help! 🐾